Privacy policy

Last Updated: 22/06/2026

At Crown Vault ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, crwnvault.co.uk, or make a purchase through our online store.

Information You Provide

When you place an order, create an account, contact us, or interact with our website, we may collect personal information including:

  • Full name
  • Billing and delivery addresses
  • Email address
  • Telephone number
  • Payment details
  • Order history and transaction information

Information Collected Automatically

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device information
  • Time zone settings
  • Pages viewed and browsing activity
  • Referring websites and search terms
  • Cookie and tracking technology data

This information helps us improve website performance, security, and user experience.

Cookies and Tracking Technologies

Crown Vault uses cookies and similar technologies to enhance website functionality, remember user preferences, analyse traffic, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

For more information about cookies, visit: www.allaboutcookies.org.

How We Use Your Information

We use the information we collect for purposes including:

  • Processing and fulfilling orders
  • Managing payments and deliveries
  • Providing customer support
  • Communicating about purchases, updates, or enquiries
  • Detecting and preventing fraud or unauthorised activity
  • Improving our website, products, and services
  • Sending promotional communications where you have consented to receive them
  • Complying with legal and regulatory obligations

Sharing Your Information

We only share personal information when necessary to operate our business and provide our services. This may include:

  • Payment processing providers
  • Shipping and logistics partners
  • Website hosting and technology providers
  • Marketing and analytics services
  • Government authorities or legal bodies when required by law

We do not sell, rent, or trade your personal information to third parties.

Analytics and Advertising

We may use analytics services, such as Google Analytics, to better understand how visitors interact with our website and improve performance.

We may also use advertising platforms to display relevant promotions based on your browsing activity. You can manage your advertising preferences through the settings provided by Google, Facebook, Bing, and other advertising networks.

Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict or object to certain processing activities
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the details below.

International Data Transfers

Some of our service providers may process information outside the United Kingdom or European Economic Area. Where this occurs, we take appropriate measures to ensure your personal information remains protected in accordance with applicable data protection laws.

Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal information where permitted by law.

Children's Privacy

Our website and services are intended for individuals aged 18 and over. We do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or services. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Email: info@crwnvault.co.uk

We will make every effort to respond to your enquiry promptly and in accordance with applicable privacy laws.