Refund policy

At Crown Vault, customer satisfaction is our priority. If you are not fully satisfied with your purchase, you may request a return or exchange within 30 days of receiving your order, subject to the conditions outlined below.

Requesting a Return

To begin the return process, please contact our customer support team at info@crwnvault.co.uk and provide your order number along with a brief explanation of the reason for your return.

Our team will provide instructions and authorization details before the item is sent back.

Eligibility for Returns

Returned items must be in their original, unused condition and include all original packaging, tags, manuals, and accessories. Products showing signs of wear, misuse, damage, or modification may not qualify for a refund or exchange.

Return Shipping Costs

Customers are responsible for arranging and covering the cost of return shipping unless the item was received damaged, defective, or incorrect due to an error on our part.

Refund Processing

Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be issued to the original payment method within 5 business days.

Please note that any shipping fees paid at checkout are non-refundable unless the return results from our mistake.